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Sanitas Krankenversicherung
Sanitas impresses with the consistent build-out of a scalable agentic AI architecture: RAG, AI agents, and solid data foundations form the basis for handling customer inquiries in a semi-automated way and noticeably relieving the burden on advisory staff. Even though this is only the beginning, Sanitas demonstrates impressively how IT and operational organization can be fundamentally transformed. A bold, strategically well-thought-out step with clear value for the business.